Creator of this platform
Tanveer Kumbari
AI Product & Service Delivery Leader
Product Manager · IT Service Manager · Program, Project & Portfolio Manager
Frankfurt, Germany
- PMP® Project Management Professional
- Microsoft AI Product Manager
- ITIL® 4
16+
years across program, product and service delivery
End to end
product ownership and business integrations across SAP BTP, ERP and logistics partners
40+
enterprise applications supported across multiple domains for 20,000+ users
99.9%
SLA delivered through ITIL-based service management, with incidents down ~50%
Profile
16+ years across project and program management, product management, application management services (AMS) and AI-enabled solutions, most of it in regulated life sciences and pharmaceutical environments.
I deliver with both Agile (SAFe, Scrum) and PMBOK-aligned methods in GxP-regulated settings, and work as a trusted partner to business, technology and quality stakeholders, turning regulatory and operational needs into compliant, scalable and measurable outcomes.
Why I built this platform
Since March 2026 I've been building and running AI inside live service operations: a CSAT analytics engine and a RAG-powered L2 support assistant, with delivery governance from concept to operational handover.
Every AI initiative I've led raised the same questions before go-live: is it grounded in our data, what will it cost at scale, is it secure, and can we show it meets GxP, GDPR and EU AI Act expectations? The answers were scattered across standards, vendor docs and spreadsheets.
This platform brings those answers together in one place, with every finding traced to an official source, so architecture, security and delivery teams can make the call with evidence rather than opinion.
Capability tracks
Three connected roles
2023 – present
Product Manager
Technical product ownership of enterprise SAP BTP supply chain products for a global pharma client, and now AI products in service operations.
- Owned product vision, roadmap and backlog, prioritizing by business value
- Planned three major releases plus quarterly increments across 5 to 8 teams
- Cut production issues by ~80% and shipment cycle time by ~50%
2013 – 2023
IT Service Manager
End-to-end accountability for ITIL-aligned service operations on ServiceNow, SLA performance, vendor governance and continual service improvement.
- Portfolio of 40+ enterprise applications for 20,000+ users at 99.9% SLA
- ~50% fewer incidents through incident, problem and change management
- Led 8 to 10 offshore delivery and support teams across regions
Across the career
Program, Project & Portfolio Manager
Holds the product and service tracks together: demand and capacity, program and portfolio governance, vendor management and audit support.
- Classic (PMBOK-aligned) and Agile / SAFe delivery
- Multi-tier approvals: Medical, Legal, Compliance, Finance
- Regulatory compliance: GxP, HIPAA, transparency rules
Experience
Career timeline
Mar 2026 – present
AI-Focused Service Management Lead
Life sciences · AMS service management
- Built and deployed two AI solutions into live service operations: a custom CSAT analytics engine and a RAG-powered L2 support assistant.
- Owned end-to-end delivery governance from concept through release to operational handover.
- Python
- LLM orchestration (RAG, multi-agent)
- ServiceNow
- SharePoint
- Supabase
- Vercel
Jul 2023 – Feb 2026
Technical Product Manager / Product Owner, Supply Chain (SAP BTP)
Global pharma client · plasma shipment logistics, 3PL integration, order-to-cash
- Drove the phased rollout of a business-critical shipment platform from 10 to 240+ collection centers.
- Ran release planning end to end: three major releases plus quarterly increments across 5 to 8 teams.
- Owned cutover, data migration, data cleansing and launch planning for every wave.
- Reduced production issues by ~80% and shipment cycle time by ~50% while scaling; secured ~$1M in additional scope.
- SAP BTP (SAPUI5, XSA Node.js, HANA)
- SAP CPI
- SAP ECC SD
- PostgreSQL / MS SQL
- Jira, Confluence, Figma
- Power Automate, Copilot
Sep 2013 – Jul 2023
AMS Applications Lead / Project Manager / ITSM Service Manager
Global pharma client · LMS (GxP), CMS, HCP engagement, ITSM
- Managed delivery for 40+ enterprise applications supporting 20,000+ users with 8 to 10 offshore teams.
- Ran release and change management under ITIL, achieving 99.9% SLA and reducing incidents by ~50%.
- Drove migrations from a legacy LMS to SAP SuccessFactors and from on-premises to AWS, including cutover and decommissioning.
- Delivered 8 major projects with a 40+ member offshore group; ~$1M in upsell; Client Hero Award three times.
- SAP SuccessFactors Learning
- Cornerstone LXP
- AWS
- Optimizely, Sitecore
- ServiceNow (CMDB)
- Salesforce Life Sciences Cloud
- UiPath, Splunk
Aug 2008 – Sep 2013
Development Lead, Enterprise Web and Clinical Systems
Energy & healthcare · EHR/EMR, Medicare and Medicaid, HL7
- Led delivery of enterprise web and clinical platforms used by thousands of users.
- Managed engineering teams of 10+ developers, owning releases of regulated modules and HL7 integrations.
- Ran architecture and code reviews and mentored engineers on quality, performance and scalability.
- Microsoft .NET (ASP.NET, C#)
- REST APIs
- MS SQL Server
Credentials
Certifications
- New
PMP® Project Management Professional
Project Management Institute
- New
Microsoft AI Product Manager
Microsoft
- New
ITIL® 4
PeopleCert (AXELOS)
Certified SAFe® Agilist
Scaled Agile, Inc.
Certified SAFe® Scrum Master
Scaled Agile, Inc.
Reinvention Agentic AI Certified
Accenture
Certified Delivery Lead
Accenture
Life Sciences Data Architect
Accenture
Azure Fundamentals (AZ-900)
Microsoft
AWS cloud fundamentals
Amazon Web Services
Microsoft Certified Professional, Web Development
Microsoft
Expertise
Industries, skills and tools
Industries
Life sciences & pharmaceuticals · Healthcare · Enterprise IT & digital platforms
Functional areas
HCP engagement · Learning management systems · Content management systems · Supply chain & logistics
Languages
- English · Fluent
- Hindi · Fluent
- German · A1
Core competencies
- Program, project & portfolio management
- ITIL 4 & IT service management
- Service level management (SLA, OLA)
- Vendor & managed service governance
- AMS leadership
- Continual service improvement & automation
- GxP compliance & audit readiness
- AI-enabled service delivery
Tools and platforms
- SAP BTP & CPI
- SAP SuccessFactors
- ServiceNow
- Microsoft Copilot
- RAG & multi-agent orchestration
- Jira & Confluence
- Optimizely CMS
- Bizagi BPM
- Power Automate
- UiPath
- Splunk
- AWS & Azure
Let's talk about your AI initiative
Questions about this platform, AI delivery in regulated environments, or roles in product, service or portfolio leadership? Reach out on LinkedIn.
Connect on LinkedIn